Can't initiate charging? First, check if you have done the following:
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Created a user account in Charge365 Portal or App
Click here to find out how to create a user account.
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Registered a valid payment card
Ensure that the payment card you have registered is valid
Click here to see how to register a new card.
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Applied for access to the charging system
Some charging systems require you to apply for access to charge.
Click here to find out how to apply for access.
How are you trying to start charging?
Using a charging key fob
If you are using a charging key fob to start charging, check the following:
- Have you plugged in the charging cable into the charging station and your vehicle before using the key fob?
The charging station should light up yellow when you hold the key fob in front of it.
If the charging station flashes red, the key fob may not be registered correctly on your user account. - Is the charging key fob registered on your user account in Charge365 Portal?
Click here to see how to register a charging key fob on your user account.
Using a Charging ID - via App or Charge365 Portal
If you are using a Charging ID via the App or Charge365 Portal, check the following:
- Have you entered the correct Charging ID?
The Charging ID should be provided on the sticker on the charging station you intend to use.
You can also search for the Charging ID under the "Access" tab if you have the serial number of the charging station. - Have you plugged in the charging cable into the charging station and your vehicle?
Using SMS
If you are sending an SMS to start charging but it's not working, check the following:
- Have you formatted the SMS correctly?
The message should contain the following: "LADE XXXXX" to the phone number 2199.
Have you remembered to write "LADE" before the Charging ID?
Have you included a space between "LADE" and the Charging ID? - Have you plugged in the charging cable into the charging station and your vehicle?