Charge365 provides payment services exclusively for charging stations from Zaptec. Useful facts about Zaptec charging stations:
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The charging station has a Type 2 connector
You need a charging cable with a Type 2 connector to Type X, which is in your vehicle.
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You can charge with up to 22.1 kW
The amount your vehicle charges depends on available capacity and the vehicle's battery.
On a TN power grid, you can get up to 22.1 kW of charging power.
On an IT power grid, you can get up to 12.7 kW of charging power.
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I want to lock my charging cable to the charging station permanently – What do I do?
Zaptec charging stations have a setting that allows you to permanently lock your charging cable to the station. This way, others won't be able to take it while you're on a trip.
Contact your installer to activate this setting or to access the option to change it yourself through the Zaptec Portal/App.
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Meaning of the light colors on the charging station:
The charging station lights up as follows:
Green = Ready / Available
Blue = Active charging
Yellow = Awaiting your identification
Red = Error message (contact the owner of the charging system or the installer for assistance) Red blinking when using a charging key fob = Unknown charging key fob. Register the charging key fob in the Charge365 App or Portal to authorize it.
